Frequently Asked Questions

The questions
I get most.

Quick answers before you book. For full studio policies, see the policies page. Anything missing? Send a note through the contact form.

01. Booking

How do I book an appointment?

The fastest way to book is through my Acuity scheduler. You'll see real-time availability and can lock in a slot in under two minutes. Book here →

For bridal services, booking is by invoice only after a completed bridal inquiry form. See the bridal section below for details.

How much is the deposit?

A $54 deposit per service is required to secure your appointment. It's non-refundable but transferable, meaning it can be applied to a future appointment but it doesn't get refunded.

Your deposit is applied toward your final balance — it's not an extra charge on top.

How far in advance should I book?

For bridal, I recommend reaching out 6–9 months ahead, especially for peak season (May–October). Glam and event bookings need at least 2–3 weeks of lead time. Last-minute appointments are sometimes possible — message me directly to check availability.

Can I bring a friend to my appointment?

I kindly request that you come by yourself. Your appointment is all about YOU, and a focused, distraction-free environment lets me do my best work.

02. Cancellation & Rescheduling

What's your cancellation policy?

A 48-hour notice is required to cancel or reschedule an appointment. Cancellations or reschedules made with less than 48 hours' notice will result in the loss of your deposit.

Can I reschedule my appointment?

Yes — you can reschedule with at least 48 hours' notice. There is a $10 rescheduling fee per appointment. Your $54 deposit transfers to the new date.

What happens if I no-call no-show?

No call no shows are taken seriously. You will be banned from booking and charged 100% of the service fee. Please don't ghost your appointment — if something comes up, message me as early as possible.

What if I'm running late?

There's a 10-minute grace period. If you arrive more than 10 minutes past your appointment time, the appointment will be canceled and your deposit will be lost. Please plan ahead for traffic, parking, and getting to the suite.

03. Bridal

How do I book a bridal package?

Bridal services are booked through invoice only. To get started:

  • Review the three bridal packages on the policies page: Essential, Luxe, and Elite.
  • Submit the bridal inquiry form with your wedding details and vision.
  • I'll send a custom invoice based on your package and any add-ons.
  • Once the $54 deposit and signed agreement are received, your date is locked in.

Inquiries made without reviewing prices or completing the form will not be processed.

What's the difference between Essential, Luxe, and Elite?

Essential Bride — 1.5-hour trial + day-of full glam with lashes and premium skin prep. Travel within 30 miles complimentary.

Luxe Bride — Longer trial, full glam, touch-up kit, 4K video recording of your session, and travel within 45 miles complimentary.

Elite Bride — In-depth 2-hour trial, full glam, touch-up kit, 2 hours of on-site touch-up support, 4K video, and travel within 60 miles complimentary.

Do I need a trial?

Yes — every bridal package includes a trial. The trial is where we design your exact look, test how products wear on your skin, and make sure your day-of timing is dialed in. Skipping the trial means going into your wedding day blind, which isn't worth the risk.

Will you travel to my wedding venue?

Yes. Each bridal package includes complimentary travel up to a certain mileage:

  • Essential: Within 30 miles of the studio
  • Luxe: Within 45 miles
  • Elite: Within 60 miles

For weddings outside those ranges or out of state, email info@sladefaces.com for a custom quote.

04. Services & What to Expect

What's included in The SladeFaces Experience?

The SladeFaces Experience is your full in-studio glam — your choice of look, from soft & pretty natural enhancement to vibrant cut creases and bold statement glam.

Every session includes premium skin prep, expert highlight and contouring, your customized eye look, and full lashes. One flat price: $150.

Are lashes included?

Yes — premium strip lashes are included with every service.

How long does my appointment take?

Most glam and event sessions take 60–75 minutes. Bridal trials are 1.5–2 hours. Wedding-day timing depends on your package and party size.

How long will my makeup last?

My looks are built for long wear — typically 10–14 hours through events, photos, and reasonable activity. The Luxe and Elite bridal packages include a touch-up kit so you can refresh throughout the day.

Can I bring photo inspiration?

Please do. Pinterest boards, screenshots, IG saves — bring it all. I'll work with you to figure out what's realistic for your face shape, skin tone, and the occasion.

05. Location & Travel

Where is the studio?

The studio is at 8160 Mira Mesa Blvd, Suite 113, San Diego, CA.

What are your hours?
  • Monday – Friday: 9 AM – 5 PM
  • Saturday: 8 AM – 5 PM
  • Sunday: 12 PM – 4 PM
Do you travel for non-bridal appointments?

Yes, on a case-by-case basis. For all travel inquiries (bridal or otherwise), email info@sladefaces.com with your event date, location, and details. I'll send a custom quote.

06. Prep & What to Bring

How should I prep my skin?

Come with a clean, moisturized, sunscreen-free face. Exfoliate the day before (not the same day), drink water, and stay out of strong sun. Avoid heavy serums or new products in the 48 hours before your appointment.

What should I bring?

Just yourself, ideally in a button-down or zip-up so we don't disturb your face when you change. If you wear contact lenses or have a favorite lip product, bring those too.

Should I do my hair before or after makeup?

Hair first whenever possible — heat tools, hairspray, and styling can disturb fresh makeup. If you're doing both with separate vendors, I'll help coordinate timing.

I have a skin allergy or sensitivity — what should I do?

Please let me know at the time of booking, not at the appointment. Specifically flag any latex allergies, recent peels or lasers (within 30 days), active skin conditions, or sensitive eyes. I keep hypoallergenic options in my kit when notified in advance.

07. Payment

What payment methods do you accept?

For the remaining balance after deposit, I accept:

  • Cash
  • Zelle
  • Debit card

Personal checks are not accepted.

When is the balance due?

The remaining balance after your $54 deposit is due at the time of your appointment.

Is the deposit refundable?

No — the $54 deposit is non-refundable. However, it is transferable, so if you need to reschedule (with at least 48 hours' notice), it carries over to your new appointment. A $10 rescheduling fee applies.

Do you accept tips?

Tips are never expected but always appreciated. Industry standard for makeup artistry is 15–20% of service value.

08. Lessons & Education

Who are the 1-on-1 lessons for?

Anyone who wants to level up their own application. Beginners learning the basics, or seasoned makeup-wearers who want a personalized routine using their existing products. You leave knowing exactly what works for your face and why.

What's in the Advanced MUA Course?

The Advanced MUA Course is for aspiring artists. We cover skin prep, color theory, working with every skin tone, cut crease technique, building a portfolio, and the business side of being a working makeup artist. Multi-session intensive — full curriculum sent on inquiry.

Still have questions?

Reach out and I'll get back to you within 48 hours. The more detail in your message, the faster I can give you a real answer.

Book Now → Send a Message